Frequently asked questions
From the first conversation to booking an appointment, a few answers to help you find your way.
Getting started
You do not need to have everything figured out to begin.
Do I need to know exactly what I want to work on?
No. You can begin with a feeling, a recent change, or simply the sense that something is not working. Your first conversation can help bring shape to what you need.
Who does Stoneglass Therapy support?
We offer psychotherapy for individuals, couples, families, children, and teens. Each therapist works with different ages and concerns. Explore our services to find a starting point.
How do I choose a therapist?
Read our therapist profiles to learn about their approaches and the people they support. If you are unsure, get in touch and we can help you explore a suitable fit.
What happens in the free consultation?
The consultation is a free 15–20 minute phone conversation. It gives you space to share what brings you here, ask initial questions, and explore whether working together feels like the right fit. You can book your consultation through Jane.
Appointments & booking
Practical details for planning your next step.
Are appointments virtual or in person?
We currently offer virtual appointments across Ontario. In-person services are planned but are not yet available.
Where can I find fees, session lengths, and availability?
See our fees and session lengths, then visit our Jane booking page for current availability and to choose an appointment.
What is the cancellation policy?
Cancellation terms are provided through Jane. Please review them when booking your appointment. You can open Jane to review your booking or contact us if you have a question.
Insurance & payment
A little clarity about coverage before you book.
Are psychotherapy sessions covered by insurance?
Coverage depends on your provider and plan. We recommend confirming coverage for services provided by your therapist’s regulated professional designation. Invoices or receipts are provided for reimbursement.
Is direct billing available?
Direct billing may be available depending on your insurance provider and plan. Please ask us about your coverage before your appointment to confirm whether this is an option.
Getting in touch
A few general details are enough for a first message.
Can I ask a question before booking?
Yes. Use our contact page or email info@stoneglasstherapy.com with a general inquiry. We typically respond within 24 hours.
What should I include in my message?
Keep your message general, such as a question about booking or choosing a therapist. Please avoid sharing sensitive health information through the contact form or email. You can book appointments through Jane.
Can I use the contact form for urgent help?
Stoneglass Therapy does not provide emergency services. Our contact form and email are for general inquiries. Please do not wait for a reply if you need urgent help.
- Immediate danger or a medical emergency
Call 9-1-1 or go to your nearest emergency department.
- Suicide crisis support, available 24/7
If you are thinking about suicide or worried about someone, call 9-8-8 or text 9-8-8.
- Toronto withdrawal-management support
For access to non-medical residential withdrawal services in Toronto, call Central Access at 1-866-366-9513.
Book a free consultation
Talk with us about what you are looking for, ask questions, and decide whether you would like to book an appointment.
What you can expect:
- A free 15–20 minute phone consultation
- Virtual appointments from anywhere in Ontario
- Care from regulated mental health professionals
- We aim to respond to new inquiries within 24 hours
booking with
Choose a therapist and view appointment options in Jane. Cancellation terms are available when you book.